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Troubleshooting
Intermittent Connection - We do not advise the use of a phone extension cable as this will lead to deterioration of the Broadband signal and may cause connection failure or a dropping connection. If your computer is too far away from a phone socket you must purchase a longer RJ11 data cable, similar to the one provided with your ADSL modem. - If you need to use a phone splitter so that you can use multiple devices at one socket it must be fitted into the filter. The filter must always be the first item which fits the socket. The splitter must then be placed into the filter and all other devices must be must be connected into the filter.
-Ensure that all equipment attached to the phone line in your property is connecting through a Broadband filter. If any of the following equipment is connected to your line without a filter it can interfere with the broadband reception of your modem:
- Phone - Fax - Answer-Machine - Cordless Telephone Base Units - Alarm Systems - Surge Protectors - Sky Digital Set Top Boxes - Dialler Boxes If you are in doubt as to whether a piece of equipment attached to the telephone line is causing a problem, simply disconnect the item in question and try your broadband connection again. The light on your modem should be steady, if the light flashes there could be a problem with your setup or phone line. - If you are still experiencing intermittent connection problems please contact Axis Telecom broadband department. |
