Troubleshooting

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Outlook Error Numbers

The following instructions are only intended as a guide, and any instructions on these pages must be performed with caution. If you are not confident adjusting your settings please do not do so. Remember, whenever you uninstall something please ensure you have the CD to reinstall it again. Axis Telecom cannot be held responsible for any problems which may occur following these instructions.

Click for more info on the error number you have:

0x800CCCO0 LOAD SICILY FAILED 9
0x800CCCO1 INVALID CERTIFICATE CONTENT
0x800CCCO2 INVALID CERTIFICATE DATE
0x800CCCO3 USER ALREADY CONNECTED
0x800CCCO5 NOT CONNECTED TO SERVER
0x800CCCOA MESSAGE DOWNLOAD INCOMPLETE
0x800CCCOB SERVER OR MAILDROP IS BUSY
0x800CCCOD CANT FIND HOST - Cannot locate server
0x800CCCOE FAILED TO CONNECT - Cannot connect to server
0x800CCCOF CONNECTION DROPPED
0x800CCC10 INVALID ADDRESS - Address not known on server
0x800CCC11 INVALID ADDRESS LIST - Mailing list not known on the server
0x800CCC12 SOCKET READ ERROR - Unable to send Winsock request
0x800CCC13 SOCKET WRITE ERROR
0x800CCC14 SOCKET INIT ERROR
0x800CCC1 5 SOCKET CONNECT ERROR
0x800CCC1 6 INVALID ACCOUNT
0x800CCC17 USER CANCEL
0x800CCC19 TIMEOUT
0x800CCC1A SECURE CONNECT FAILED

Outlook Error Numbers

0x800CCCO0

Try closing and restarting Outlook express
If still getting same error, wait 20-30 minutes for a server reset of your account then try again
It could be a corruption of the user account in Outlook Express. Try setting up a second identity and see if it works

0x800CCCO1

Get your certificate re-issued by your authority server

0x800CCCO2

Get your certificate re-issued by your authority server

0x800CCCO3

You may be logged in on another machine. Close all connections on all machines, wait 20-30 minutes and try again
Some mail servers will not recognise an improper disconnection. This will result in the account being 'Poplocked'. Either wait 20-30 minutes for it to time out or get somebody to shell into the mail server and stop the mail task that is running on the account. This can normally only be done with accounts that have UNIX shells
If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or something is wrong with your account

0x800CCCO5

Can you get web pages? If so, you may have the wrong mail server typed in your account settings or the server may be down
If you cannot get web pages then hang up and try connecting again
Reboot the computer and try again
If it's still not working and you are not getting any web pages, then data may not be moving across the network properly. Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0x800CCCOA

This is a possible corruption of the pop3uidl file. Close the Internet connection and all programs. Search for the file 'pop3uidl and delete it. Reconnect and it should work
Repeat step 1 with a reboot before you check your mail again
You may have a corrupt or a very large file attachment on the mail server. Large file attachments, mail that are missing headers or mail that do not conform to the mail RFC's can cause this

0x800CCCOB

Try to retrieve e-mail about once every 5 minutes.
You may be logged in on another machine. Close all connections on all machines, wait 20-30 minutes and then try again
Some mail servers will not recognise an improper disconnection. This will result in the account being 'Poplocked'. Either wait 20-30 minutes for it to time out or get somebody to shell into the mail server and stop the mail task that is running on the account. This can normally only be done with accounts that have UNIX shells
If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or something is wrong with your account

0x800CCCOD

This error can appear if you have ' notify me if there are any new newsgroups' selected but don't have a news account set up. Go to TOOLS > OPTIONS > GENERAL TAB and untick this option.
If Norton Antivirus is installed then read this article.
Can you get web pages? If so then you may just have the wrong mail server typed into your account details or the server may be down
If you cannot get web pages then hang up and try connecting again
Reboot the computer and try again
If it's still not working and you are not getting any web pages, then data may not be moving across the network properly. Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0x800CCCOE

This error can appear if you have ' notify me if there are any new newsgroups' selected but don't have a news account set up. Go to TOOLS > OPTIONS > GENERAL TAB and untick this option.
If Norton Antivirus is installed then read this article.
Can you get web pages? If so then you may just have the wrong mail server typed into your account details or the server may be down
If you cannot get web pages then hang up and try connecting again
Reboot the computer and try again
If it's still not working and you are not getting any web pages, then data may not be moving across the network properly. Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0x800CCCOF

The modem or network cable was disconnected. If this happens frequently then try updating the modem drivers or adding an Init string. Possible cause may be line noise.

0x800CCC10

Check the spelling in the TO: field of the e-mail. Delete the old message from the Outbox and then try it again.

0x800CCC11

Check the spellings of the address list and try it again.
Check with the administrator (if any) to see if you have the correct access to the list from the terminal you are using.

0x800CCC12

Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your Windows CD for this task!

0x800CCC13

This error sometimes appears when trying to download e-mails with an attachment. Having software such as Netnanny installed can cause this to happen. Disabling the software can resolve this error.
Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your Windows CD for this task!

0x800CCC14

Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your Windows CD for this task!

0x800CCC15

Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your Windows CD for this task!

0x800CCC16

Check the spelling of the account name and re-enter the password taking care to spell it correctly.

0x800CCC17

You have pressed the cancel button
You may have mail that are missing headers, mail that does not conform to the mail RFC's or a corrupt or very large file attachment on the mail server.
If you pressed cancel because it is taking a long while or is timing out then the pop3uidl file may be corrupted. Close your Internet connection and all other programs. Find and delete the file, pop3uidl, reconnect and try it again.
If still the same error then repeat step 3, and reboot before trying to check the mail again.

0x800CCC18

Check account information, making sure account is not case sensitive, close Outlook Express, restart the computer and try reconnecting.
Create a different identity and see if it will logon on from this identity with the same information.
Make sure the account is still active with Axis and that Axis are not having an e-mail outllook.

0x800CCC19

This is a possible corruption of the pop3uidl file. Close the Internet connection and all programs. Search for the file 'pop3uidl and delete it. Reconnect and it should work
Repeat step 1 with a reboot before you check your mail again
You may have a corrupt or a very large file attachment on the mail server. Large file attachments, mail that are missing headers or mail that do not conform to the mail RFC's can cause this

0x800CCC1A

Axis do not require an SSL connection. Turn off SSL in the e-mail account properties and try again